At Charles Hurst we firmly believe and live by our Mission Statement of 'Together we will strive to be an outstanding company achieving Customers for Life'.
This is built around our five core values and the NICER initiative;
Nice - Working with colleagues to create an atmosphere that makes customers feel special and want to smile
Informative -Become an expert, continuously building knowledge and sharing it with others
Caring - Treating everyone as your best friend and creating positive, memorable experiences
Enthusiastic - Be passionate about your role - Smile!
Responsive - Responding to colleagues and customers as individuals and dealing with their requirements positively and quickly
Colin McNab - Operations Director, Charles Hurst.
Charles Hurst group was founded in 1911 and has gone from strength to strength to become Northern Ireland's leading Motor Group, a business which now employs over 700 people. By offering customers a wide choice of vehicles, both new and used, and providing them with a total quality service, the Charles Hurst Group has become one of the great success stories of business in Northern Ireland.
The Group's headquarters are located in Belfast on a 20 acre site; the largest automotive park in Europe. Every taste is catered for in motor vehicles with some of the world's most prestigious cars on display, alongside a wide choice of more affordable models.
The Specialist Car Division, located on the Boucher Road, provides the kind of cars everyone dreams of owning. Apart from classic marques like Bentley, Jaguar and Lexus the company has franchises for Ferrari, Maserati and Aston Martin with factory–trained technicians for each marque. The Group also has franchise agreements with some of the most popular volume marques including Vauxhall, Citroen, Peugeot, Toyota, Renault, Kia, Nissan and most recently the Dacia brand.
At Charles Hurst we really do believe in 'Customers for Life'.
We want to be there, meeting your changing motoring needs, at every stage of your life. From the purchase of your first car, to an executive saloon upgrade after a promotion to eventually acquiring an MPV when a family comes along.
At Charles Hurst we just don't sell and lease vehicles but we also help you maintain them. Our dealerships offer a full range of aftersales provisions including fully stocked parts departments, vehicle servicing, and accident repair facilities.
One of the top motor vehicle retailers in the UK, we represent 20 vehicle manufacturers and operate from locations across Northern Ireland.
At Charles Hurst our staff are fully dedicated, trained and experienced in their fields. They work hard and are committed to serving our customers and providing a service which we believe is better than anyone else can offer. And we never stop looking at how we can do things better and go that extra mile for our customers.
As one of the UK’s leading motor retail businesses Charles Hurst is recognised for our outstanding business performance. Our successful business has been built on the hard work, commitment and contribution of all our employees.
At Charles Hurst we:
Sales Operations Director
Jeff started working as a vehicle technician in 1986 and his first job with Charles Hurst began in 1986 as a tyre fitter.
He quickly progressed into a Sales role, progressing on to be the Franchise Manager of Renault and Dacia in Belfast, Newtownards and Newtownabbey. Jeff was also responsible for Usedirect in Newtownards, Newtownabbey and Dundonald. He was also appointed as the Franchise Manager for our accident repair centre in Belfast, Carsmetic NI.
In October 2016, Jeff became the Sales Operations Director of Charles Hurst Group.
Aftersales Operations Director
Andrew oversees the company’s full Aftersales operation, encompassing parts, services, tyres and Carsmetic NI, the organisation’s smart repair operation. Andrew joined Charles Hurst in 1993 as an apprentice mechanic before becoming a service advisor and developing his expertise in this area at a senior level.
Alan joined Vauxhall in 1996 as a Trainee Service Administrator as part of a management program.
Alan worked in every department througout the business as part of his training and has a wide range of experience.
He is the Franchise Manager of Nissan Belfast, Newtownabbey and Newtownards and also General Manager of Charles Hurst Van Centre.
Keith has worked for Charles Hurst since 2003, previously working for Savilles Vauxhall.
Keith manages the Vauxhall Franchises in Belfast, Lisburn, Portadown, Dundonald and Newtownabbey.
Tom is the franchise manager of Usedirect, First Time Buyers and Premium Direct in Belfast.
William started working as a trainee Accountant for Charles Hurst in 1977.
William is now the General Manager of our Tyres Centres based throughout the province.
Ricki is the General Manager of the Accident Repair Centre located in Dunmurry.
Ian took up his role as Sales Manager in 1997, not long after Charles Hurst had acquired the Peugeot Franchise from Bairds Cars. He subsequently progressed to General Manager in the dealership which is now recognised within the top 5 Peugeot dealers within the UK.
Luke is the General Manager at Charles Hurst Citroen. He started in Vauxhall Lisburn as a Mechanic in 2001, before moving to Citroen and progressing from Sales Executive to Managing the Franchise.