Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Valuation Criteria

To help you understand how we arrive at the valuation of your car we have grades of condition categorised below:


  • Bodywork – Free of damage
  • Paintwork - Paint guard protected
  • Mechanically sound – Free from leaks and excess wear
  • Electrically – Free of error
  • Interior – Free of damage and fiber guard protected
  • Service History – Full documented service history
  • Alloy Wheels – Wheels free of damage
  • Tyres – Minimum of 5mm tread
  • MOT- More than 6 months remaining
  • Mileage – Below average miles for its year


  • Bodywork – Free of damage
  • Paintwork - In reasonable condition, some minor repairs needed, Paintwork untreated.
  • Mechanically sound – Free from leaks and excessive mechanical wear, requiring some service on wear and tear items
  • Electrically – Free of error
  • Interior – largely undamaged but in need of some cleaning, fabric untreated
  • Service History – Evidence of some recent service history
  • Tyres – Road worthy and legal
  • MOT- Less than 6 months remaining
  • Mileage – Average miles for its year


  • A vehicle in poor condition which would prove to be uneconomical to restore to a retail standard
  • Little or no MOT
  • Above average miles for its years

All valuations are valid for 7 days and are based on the information you provided to us, together with the assumptions we we make about your car.

These include:

  • Your vehicle isn't an import
  • Your vehicle isn't an insurance write off or used as a taxi, for private hire, reward, driving tuition or rental.
  • You have two or more sets of keys