Jennifer Farmer from Charles Hurst Peugeot in Belfast has
become the first Motability Specialist in Northern Ireland to gain the
Silver Award. The dealer awards programme recognises dealers across a
number of categories and is designed to reward best practice and ensure
all Motability customers receive exemplary customer service across the
The awards are judged on how a dealer delivers the scheme to customers, and is assessed through customer feedback, reviews of their Motability performance and levels of engagement.
Jennifer received the Bronze award in 2013 and by gaining silver in Quarter 1 2014 she will automatically be entered into the nominations for the Annual Prize.
Charles Hurst Peugeot are grouped in the largest dealer league where competition is at its highest.
Dealers in this league supply large numbers of Motability vehicles and have showroom specialist dedicated to the scheme. Motability are constantly monitoring the ability of the specialist to ensure that they are fully competent in all aspects of the scheme.
Jennifer has 11 years' experience with Charles Hurst Peugeot and has been very comfortable with how the Motability Scheme has developed.
“We have a great range of cars in Peugeot and customers can feel relaxed when they are choosing a car to suit them. We normally have the popular cars on the scheme on view in the showroom, so it's easy to make the right choice. I find it Important to make a firm appointment- that means that I can prepare for the customer visit and that the customer isn't kept waiting.
To win the award for the second time is amazing, and it gives me a great deal of satisfaction to know that I'm doing things right.
I'll definitely be making a huge effort to gain the gold award in the next few months. It would be quite an achievement for a Northern Ireland dealer to be competing with the Big Mainland City Dealers, so it's a Big Thank You to All my Motability Customers for their Loyalty and Support."
Jennifer will be delighted to welcome customers new to the scheme as well as those whose car is due change soon.
To choose your Peugeot Motability car contact Jennifer at Boucher Road on 028 90383444.