Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Ref: 5351

Location Belfast
Closing date 01/04/2016

Aftersales Consultant

Nissan/Renault Belfast

Job Role: You will be a vital part of our Aftersales Support Team, responsible for making contact with our customers and seamlessly booking their cars into our Service Departments. Being able to communicate effectively and build rapport quickly with our customers is essential as well as being a NICER person! Financial reward and career progression await the successful candidate.

Your Job Responsibilities:

  • Ensures all outbound calls meet the minimum contact rates and ‘proud of every call’ evaluation standards
  • Ensures vehicle details, customers’ personal information, and new service/MOT bookings are recorded accurately and that data is always up-to date and completed in a timely manner. Ensure lost calls are kept to a minimum without compromising quality of existing customer calls
  • Presents a positive image of the company and the services we offer at all times
  • Ascertains customer needs over the phone, in a friendly and professional manner, and supplies the most suitable products, services and solutions
  • Takes ownership of any customer issues and concerns
  • Keeps up to date with all service promotions and presents these to customers clearly and concisely
  • Deal with our Live Chat web enquiries professional and efficiently

What we’re looking for:

  • Friendly and professional personal manner with integrity, discretion, and objectivity.
  • Works on initiative and with minimal supervision but can also work successfully as part of a team
  • Systematic approach to work; is detail-orientated with strong organisational skills.
  • Has a working knowledge and understanding of our current products and promotions.
  • Consistently demonstrates their commitment to providing the best possible customer service

Has a positive attitude at work as well as excellent communication skills, verbal and written.

  • Educated to GCSE level or equivalent, including English and Mathematics Grade ‘A’ – ‘C’
  • Computer literate with knowledge of general IT systems and applications including the Office suite (Excel, Word, etc.) and the internet

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 5351 on the cover page. Please email your completed application to

Please note, if you do not receive a response within 10 days from the closing date, unfortunately on this occasion you have been unsuccessful

Closing Date: 1st April 2016