Ref: 365

Working hours Working Hours
Location Belfast
Salary Salary
Benefits Benefits
Closing date 18/11/2016

Aftersales Consultant

Belfast Yamaha

Job Purpose: To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Responsibilities include:

  • Responding positively to customer enquiries relating to service and repairs.
  • Upselling of additional products to customers
  • Answering customers’ queries regarding technical problems, warranties, services
  • Checking all documents for accurate completion, maintaining customer records and job cards on a daily basis
  • Liaising with depot manager to ensure workshop loading and diary bookings are correct.
  • Producing invoices for completed work
  • Ensuring service bookings and appointments are managed efficiently
  • Establishing customers drop off, collection requirements and arranging alternative transport if required

What we’re looking for:


  • Can confidently handle conflicting demands
  • Excellent communication skills
  • Team player
  • A flexible attitude and willing to go extra mile to provide a first class customer service
  • GCSE Math and English (or equivalent) grade A*-C
  • Systematic and organised
  • Detail orientated
  • Honest, respectful and diligent
  • Computer literate including Microsoft Office
  • Customer Handling Skills
  • A full and valid UK driving licence
  • Previous experience in a similar role is desirable


Interested? Please visit www.charleshurstgroup.co.uk/careers to download the application and equalities monitoring forms, and ensure to include the reference number 365 on the cover page. Please email your completed application to chgrecruitment@lookers.co.uk

Closing Date: Friday 18th November 2016 Aftersales Consultant