Ref: 365

Working hours Working Hours
Location Belfast
Salary Salary
Benefits Benefits
Closing date 18/11/2016

Aftersales Consultant

Belfast Yamaha

Job Purpose: To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Responsibilities include:

  • Responding positively to customer enquiries relating to service and repairs.
  • Upselling of additional products to customers
  • Answering customers’ queries regarding technical problems, warranties, services
  • Checking all documents for accurate completion, maintaining customer records and job cards on a daily basis
  • Liaising with depot manager to ensure workshop loading and diary bookings are correct.
  • Producing invoices for completed work
  • Ensuring service bookings and appointments are managed efficiently
  • Establishing customers drop off, collection requirements and arranging alternative transport if required

What we’re looking for:

  • Can confidently handle conflicting demands
  • Excellent communication skills
  • Team player
  • A flexible attitude and willing to go extra mile to provide a first class customer service
  • GCSE Math and English (or equivalent) grade A*-C
  • Systematic and organised
  • Detail orientated
  • Honest, respectful and diligent
  • Computer literate including Microsoft Office
  • Customer Handling Skills
  • A full and valid UK driving licence
  • Previous experience in a similar role is desirable

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 365 on the cover page. Please email your completed application to

Closing Date: Friday 18th November 2016 Aftersales Consultant