Ref: 410

Location Belfast
Closing date 01/05/2017

Aftersales Support Advisor

Business Development Centre, Belfast

An opportunity has opened up at Charles Hurst Belfast within our newly designed Service Call Centre.

The successful candidate will be providing a 1st class customer experience by retaining existing customers and managing our outbound telephone enquiries.

Key areas of the role:

  • Driving performance
  • Customer support
  • Target driven
  • Quality
  • Planning and Organisation
  • Interpersonal Relationships

Job responsibilities:

  • Responding positively to customer web enquiries relating to service enquiries
  • Following up of customers, to ensure a flawless customer experience has been received
  • Naturally building a rapport with customers to identify and anticipate needs, and proactively promote products
  • Providing exceptional customer service throughout the process so all customer expectations are met and exceeded
  • Processing all appointments accurately

What we’re looking for:

  • Can confidently handle conflicting demands
  • Strong negotiating and closing skills coupled with an enthusiasm to exceed monthly targets
  • Friendly and professional manner with a smart appearance
  • Excellent communication and IT skills
  • Team player
  • Maths and English GCSE, grade A-C, or equivalent
  • Systematic and organised
  • Detail orientated
  • Honest, respectful and diligent
  • Computer literate
  • Strong customer service skills and outlook
  • Previous experience in a similar customer service role

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 410 on the cover page.

Please email your completed application to

Closing Date: Monday 1st May 2017