Ref: 5497

Location Belfast
Salary BT12 6LR
Closing date 28/06/2016

Customer Management Advisor

Land Rover Belfast

Job Role: An opportunity has opened up for a driven and customer focused individual to join our team at Charles Hurst. The successful candidates will provide a first class customer experience as well as implementing our core values.

Hours: Mon-Fri 9.00-17.00

Your Responsibilities:

  • Handle incoming, and make outgoing service booking calls which meet both the minimum contact rates and evaluation standards
  • Ensure customer and vehicle details are updated accurately
  • Ensure new appointments and bookings are accurate and data is inputted both efficiently and timely
  • Present a positive image of the company, products and services offered at all times
  • Provide a friendly, professional and pro-active approach to customers, face to face and on the telephone, ascertaining their needs and supplying solutions
  • Identify opportunities to upsell products and services

What we’re looking for:


  • Friendly, professional manner
  • Prior experience in customer service and sales role
  • The ability to work on your own initiative with minimal supervision but also able to work successfully as part of a team
  • Prior experience working in the motor trade and/or customer service would be advantageous
  • Maths and English GCSE’s
  • Excellent verbal and written communication skills
  • Strong objection handling skills
  • Organised and systematic approach to work
  • Able to work under pressure
  • Flexible approach and ability to work weekends.


Interested? Please visit www.charleshurstgroup.co.uk/careers to download the application and equalities monitoring forms, and ensure to include the reference number 5497 on the cover page. Please email your completed application to chgrecruitment@lookers.co.uk

Please note, if you do not receive a response within 10 days from the closing date, unfortunately on this occasion you have been unsuccessful

Closing Date: 28th June 2016