Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Ref: 5497

Location Belfast
Salary BT12 6LR
Closing date 28/06/2016

Customer Management Advisor

Land Rover Belfast

Job Role: An opportunity has opened up for a driven and customer focused individual to join our team at Charles Hurst. The successful candidates will provide a first class customer experience as well as implementing our core values.

Hours: Mon-Fri 9.00-17.00

Your Responsibilities:

  • Handle incoming, and make outgoing service booking calls which meet both the minimum contact rates and evaluation standards
  • Ensure customer and vehicle details are updated accurately
  • Ensure new appointments and bookings are accurate and data is inputted both efficiently and timely
  • Present a positive image of the company, products and services offered at all times
  • Provide a friendly, professional and pro-active approach to customers, face to face and on the telephone, ascertaining their needs and supplying solutions
  • Identify opportunities to upsell products and services

What we’re looking for:

  • Friendly, professional manner
  • Prior experience in customer service and sales role
  • The ability to work on your own initiative with minimal supervision but also able to work successfully as part of a team
  • Prior experience working in the motor trade and/or customer service would be advantageous
  • Maths and English GCSE’s
  • Excellent verbal and written communication skills
  • Strong objection handling skills
  • Organised and systematic approach to work
  • Able to work under pressure
  • Flexible approach and ability to work weekends.

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 5497 on the cover page. Please email your completed application to

Please note, if you do not receive a response within 10 days from the closing date, unfortunately on this occasion you have been unsuccessful

Closing Date: 28th June 2016