Customer Experience Specialist
Land Rover Belfast
The Land Rover Showroom on Boucher Road is one of the most prestigious car outlets in Northern Ireland. Expectations from customers and manufacturer are consistently high, and our operating standards are set accordingly. We are constantly working to raise the customer experience to new levels.
A crucial element is to be consistent in delivering flawless quality in the communication, preparation and execution around the handover of a new or used car to the customer.
Our team of skilled sales executives will remain responsible for connecting with customers, assessing their needs, advising and reaching agreement on the sale. The new position as Customer Experience Specialist gets involved after the point of agreement, and will be responsible for establishing and implementing the highest standards in
-Communicating with the customer between sale agreement and delivery of car
-Scheduling handover of vehicles to customers
-Controlling completeness of finance agreements, paperwork and vehicle preparation in order to guarantee total quality and timeliness of handover
-Personally undertaking a substantial number of the vehicle handovers, giving the customer a full introduction to vehicle features and the dealership
-Collecting data on customers’ profiles and interests in order to secure meaningful and personal follow up through ownership period
-Close cooperation with sales team, hosts, workshop and admin department
The applicant will need to be well organised, and enjoy working as part of a dynamic and fanatically customer focused team. Deep study of vehicle specifications and functionality will be required, and the candidate must be prepared to take on the role as “product genius” when handing highly sophisticated vehicles over to customers.
With both customer and manufacturer expectation levels at an all-time-high, we expect a high calibre applicant for our Customer Experience Specialist position. The remuneration package reflects the first-class level of customer service we aim to achieve - a generous and performance-related package set against ambitious manufacturer and internal customer feedback scoring metrics and objectives.
The position will be eligible for a company car.
At Charles Hurst Group, we are looking for ‘people’ people and only applicants who exude our ‘NICER’ core values need apply.
This is a progressive position and will provide the applicant with genuine career and growth opportunities within Charles Hurst Group. We expect our Customer Experience Specialist output to be of the highest standard, so we provide a high level of training to help assist and guide you through your development, with regular feedback and opportunities for review once you are operational.
There has never been a more exciting time to join Northern Ireland’s largest automotive retail group, and one of Northern Ireland’s most recognised companies, as we continue to expand and grow our retail footprint across our locations in 2017.
Key attributes and skills:
Passionate about premium retail experience and delivering an outstanding level of customer service
Highly organised and structured, able to handle a fast paced environment
Genuine interest in cars, and the features and capabilities of the world’s most premium SUVs.
Has initiative and can self-manage
Outgoing, confident, enjoying interaction with customers and colleagues
Not afraid to roll up sleeves and get involved
Highly-proficient in Microsoft Office, including Word and Excel
Full and valid Irish or UK Driving Licence
A minimum of GCSE (or equivalent) of Math and English grades A* - C
Interested? Please visit www.charleshurstgroup.co.uk/careers to download the application and equalities monitoring forms, and ensure to include the reference number 378 on the cover page.
Please email your completed application to email@example.com
Closing Date: 15 November 2016