Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Ref: 5374

Location Various
Closing date 15/09/2016

Evening & Weekend Showroom Host

Various Sites

As one of the most important operational roles in Charles Hurst Group, the Showroom Host helps create a first impression with a lasting effect with our customers. As the first point-of-contact in the retail unit, you’ll guide our customers seamlessly across our many service areas, dealing with a wide range of enquiries, including sales and aftersales, helping to facilitate a friendly and professional customer service.

With both customer and manufacturer expectation levels at an all-time-high, we expect a high calibre applicant for our Showroom Host position, and the remuneration package reflects the first-class level of customer service we aim to achieve; a generous and performance-related package set against ambitious manufacturer and internal customer feedback scoring metrics and objectives.

At Charles Hurst Group, we are looking for ‘people’ people and only applicants who exude our ‘NICER’ core values need apply.

  • Nice
  • Informative
  • Caring
  • Enthusiastic
  • Responsive

This is a progressive position and will provide the applicant with genuine career and growth opportunities within Charles Hurst Group. We expect our Showroom Host output to be of the highest standard, so we provide a detailed, honed and high level of training to help assist and guide you through your development, with regular feedback and opportunities for review once you are operational.

There has never been a more exciting time to join Northern Ireland’s largest automotive retail group, and one of Northern Ireland’s most recognisable companies, as we continue to expand and grow our retail footprint across our seven locations in 2016.

Job Responsibilities:

  • Provide an engaging, warm first point of contact for customers
  • Manage customer calls and enquiries professionally
  • Operate a busy switchboard efficiently and in a timely manner
  • Maintain client records to a high standard

Key attributes and skills:

  • A polite and helpful manner
  • Immaculately well-presented
  • Discrete with sensitive information
  • Has initiative and can self-manage
  • Highly-proficient in Microsoft Office, including Word and Excel
  • Methodical and organised
  • Excellent interpersonal skills
  • Full and valid Irish or UK Driving Licence
  • A minimum of GCSE (or equivalent) of Math and English grades A* - C
  • Previous experience in a similar role and advantage

Professional telephone manner

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 5374 on the cover page. Please email your completed application to

Closing Date: 15th September 2016

Please note that if you have not heard back within ten days of the closing date, unfortunately on this occasion you have been unsuccessful.