Ref: 707

Working hours Working Hours
Location Belfast
Salary Salary
Benefits Benefits
Closing date 07/08/2017

Service Advisor

Land Rover

Exciting times require exciting people and with a new multi – million pound Land Rover showroom due to open in early 2018, Charles Hurst are understandably very excited about adding new talent to our existing first class team in our Land Rover Service Department.

You must be able to demonstrate experience of having provided outstanding customer service in a retail environment, be pro-active, organised and keep the customers experience at the heart of everything you do!

In return, you will receive an industry leading package, which includes a highly competitive basic salary, an initial annual holiday entitlement of 31 days (including 8 statutory days), life and critical illness cover, pension and the opportunity to earn commission and benefit from a company car after a qualifying period of time.

Your Role: To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Responsibilities include:

  • Ensure vehicles completed at time agreed and advising as necessary
  • Provide organisational and administrative support to colleagues
  • To act as a point of reference for knowledge and expertise on technical matters and process
  • Responding positively to customer telephone enquiries relating to service and repairs
  • Answer customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon
  • Liaise with service manager to ensure workshop loading suits diary bookings
  • Produce invoices for completed work and explains the content to customers
  • Ensure service bookings and appointments are managed efficiently

What we’re looking for:

  • At least 1 years’ experience in a customer facing/customer service role
  • Can confidently handle conflicting demands
  • Excellent communication skills
  • A flexible attitude; is willing to go extra mile to ensure customer satisfaction
  • Maths and English GCSE, grade A*-C, or equivalent
  • Systematic and organised
  • Detail orientated
  • Honest, respectful and diligent
  • Computer literate including Microsoft Office
  • Strong customer service skills and outlook
  • A full and valid UK driving licence

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 707 on the cover page. Please email your completed application to

Closing Date: 7th August 2017

Please note, if you do not receive a response within 10 days from the closing date, unfortunately on this occasion you have been unsuccessful