Ref: 521

Working hours Working Hours
Location Belfast
Salary Salary
Benefits Benefits
Closing date 25/01/2017

Parts Advisor

Factor Parts, Boucher Road Belfast

Your Role: Through excellent customer service you will satisfy orders from our Internal Partners ensuring minimal delays.

Your Main Duties

• Ensure that our Internal Partners are dealt with quickly and efficiently and that all orders are processed on the same day

• Complete all administrative functions in an accurate and timely manner

• Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers

• Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon

• Communicate and log any discrepancies of stock with the Parts Manager

• Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

What we’re looking for:

  • Previous experience as a Parts Advisor is required.
  • Previous experience in Motor Factors would be advantageous
  • Exceptional verbal and written skills and excels in both telesales and customer facing roles
  • Prior experience of using parts catalogues and understanding stock control is essential
  • Demonstrates excellent attention to detail and accurate record-keeping
  • Collaborates with colleagues to support the achievement of increased profit and sales
  • Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
  • Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
  • Computer literate, including Microsoft Office
  • A good technical understanding of motor vehicles
  • A full and valid UK driving license is essential
  • Minimum A-C GCSE English and Maths , or equivalent

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 521 on the cover page.

Please email your completed application to

Closing Date: Wednesday 25 January 2017