Ref: 5421

Location Belfast
Closing date 24/05/2016

Parts Advisor

Lexus/Toyota Belfast

Your Role:Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.

Hours of work: 8:30am-5:30pm Monday-Friday,9am-1pm Saturday on a rota basis

Your Main Duties

• Ensure that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day

• Complete all administrative functions in an accurate and timely manner

• Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers

• Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon

• Communicate and log any discrepancies of stock with the Parts Manager

• Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

What we’re looking for:

  • Previous experience as a Parts Advisor is desirable
  • Exceptional verbal and written skills and excels in both telesales and customer facing roles
  • Prior experience of using parts catalogues and understanding stock control is essential
  • Demonstrates excellent attention to detail and accurate record-keeping
  • Kerridge experience would be advantageous
  • Collaborates with colleagues to support the achievement of increased profit and sales
  • Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
  • Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
  • Computer literate, including Microsoft Office
  • A good technical understanding of motor vehicles
  • A full and valid UK driving license is essential

Interested? Please visit www.charleshurstgroup.co.uk/careers to download the application and equalities monitoring forms, and ensure to include the reference number 5421 on the cover page. Please email your completed application to chgrecruitment@lookers.co.uk

Closing Date: 24th May 2016