Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Ref: 5502

Location Belfast
Closing date 01/07/2016


Charles Hurst Head Office

Your Role: To operate a busy switchboard with a high volume of telephone calls whilst handling reception duties, and greeting customers upon arrival.

Hours of work: Monday, Tuesday, Thursday 10:00-14:00, Wednesday 10:00-15:00

Your main duties:

  • Managing customer calls and enquiries professionally, effectively and ensuring they are referred to the most suitable individual
  • Operating a busy switchboard whilst balancing other duties
  • Building a rapport with customers while identifying what assistance or information they require
  • Creating a relaxed and stress free environment for customers
  • Ensuring the reception area is kept tidy to further promote a professional image
  • Handling dissatisfied customers calmly and bringing customer complaints to the attention of the relevant Manager.
  • Contributing to a positive working and team environment.
  • Assisting with general administration duties

What we’re looking for:

  • Prior reception and switchboard experience an advantage
  • Smart and professional appearance
  • Self-confident; positive and proactive approach to work skills.
  • Self-motivated and comfortable working independently
  • Discrete with sensitive information

Excellent communication skills, especially a polite and patient telephone manner

Computer literate including Microsoft Office

Organised; can maintain composure while juggling numerous tasks.

Flexibility to cover additional hours when required

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 5502 on the cover page. Please email your completed application to

Closing Date: 29th June 2016