Ref: 5502

Working hours Working Hours
Location Belfast
Salary Salary
Benefits Benefits
Closing date 01/07/2016


Charles Hurst Head Office

Your Role: To operate a busy switchboard with a high volume of telephone calls whilst handling reception duties, and greeting customers upon arrival.

Hours of work: Monday, Tuesday, Thursday 10:00-14:00, Wednesday 10:00-15:00

Your main duties:

  • Managing customer calls and enquiries professionally, effectively and ensuring they are referred to the most suitable individual
  • Operating a busy switchboard whilst balancing other duties
  • Building a rapport with customers while identifying what assistance or information they require
  • Creating a relaxed and stress free environment for customers
  • Ensuring the reception area is kept tidy to further promote a professional image
  • Handling dissatisfied customers calmly and bringing customer complaints to the attention of the relevant Manager.
  • Contributing to a positive working and team environment.
  • Assisting with general administration duties

What we’re looking for:

  • Prior reception and switchboard experience an advantage
  • Smart and professional appearance
  • Self-confident; positive and proactive approach to work skills.
  • Self-motivated and comfortable working independently
  • Discrete with sensitive information

Excellent communication skills, especially a polite and patient telephone manner

Computer literate including Microsoft Office

Organised; can maintain composure while juggling numerous tasks.

Flexibility to cover additional hours when required

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 5502 on the cover page. Please email your completed application to

Closing Date: 29th June 2016