Ref: 5502

Location Belfast
Closing date 01/07/2016

Receptionist

Charles Hurst Head Office

Your Role: To operate a busy switchboard with a high volume of telephone calls whilst handling reception duties, and greeting customers upon arrival.

Hours of work: Monday, Tuesday, Thursday 10:00-14:00, Wednesday 10:00-15:00

Your main duties:

  • Managing customer calls and enquiries professionally, effectively and ensuring they are referred to the most suitable individual
  • Operating a busy switchboard whilst balancing other duties
  • Building a rapport with customers while identifying what assistance or information they require
  • Creating a relaxed and stress free environment for customers
  • Ensuring the reception area is kept tidy to further promote a professional image
  • Handling dissatisfied customers calmly and bringing customer complaints to the attention of the relevant Manager.
  • Contributing to a positive working and team environment.
  • Assisting with general administration duties

What we’re looking for:


  • Prior reception and switchboard experience an advantage
  • Smart and professional appearance
  • Self-confident; positive and proactive approach to work skills.
  • Self-motivated and comfortable working independently
  • Discrete with sensitive information

Excellent communication skills, especially a polite and patient telephone manner

Computer literate including Microsoft Office

Organised; can maintain composure while juggling numerous tasks.

Flexibility to cover additional hours when required



Interested? Please visit www.charleshurstgroup.co.uk/careers to download the application and equalities monitoring forms, and ensure to include the reference number 5502 on the cover page. Please email your completed application to chgrecruitment@lookers.co.uk

Closing Date: 29th June 2016