Ref: 335

Location Belfast
Closing date 07/12/1920

Senior Service Advisor

Vauxhall Belfast

Your Role: To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Responsibilities include:

Provide guidance to the team of service advisors ensuring that all targets are achieved

Liaise and update the Aftersales Manager daily on department activity

Upsell additional products to customers, such as insurance packages and branded extras

  • Ensure vehicles completed at time agreed and advising as necessary
  • Responding positively to customer telephone enquiries relating to service and repairs
  • Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
  • Liaising with service manager to ensure workshop loading suits diary bookings
  • Producing invoices for completed work and explains the content to customers
  • Ensuring service bookings and appointments are managed efficiently

What we’re looking for:


  • Previous experience as a Service Advisor preferred
  • Can confidently handle conflicting demands
  • Excellent communication skills
  • Team player
  • Maths and English GCSE, grade A*-C, or equivalent
  • Systematic and organised
  • Detail orientated
  • Honest, respectful and diligent
  • Computer literate including Microsoft Office
  • Strong customer service skills and outlook
  • A full and valid UK driving licence

Full franchise and manufacturer training will be provided, as well as opportunities for career progression

Interested? Please visit www.charleshurstgroup.co.uk/careers to download the application and equalities monitoring forms, and ensure to include the reference number 335 on the cover page. Please email your completed application to chgrecruitment@lookers.co.uk

Closing Date: 07th November 2016