Ref: 367

Location Belfast
Closing date 14/11/2016

Service Advisor

Peugeot/Citroen Belfast

Job Role: An opportunity has opened up for a driven and customer focused individual to join our team at Belfast Peugeot/Citroen. The successful candidates will provide a first class customer experience as well as implementing our core values.

Your Responsibilities:

  • Handle calls which meet both the minimum contact rates and evaluation standards
  • Ensure customer and vehicle details are updated accurately and new appointments and bookings inputted both efficiently and timely
  • Lost calls kept to a minimum
  • Present a positive image of the company, products and services offered at all times
  • Provide a friendly, professional and pro-active approach to calls ascertaining customer needs and supplying solutions
  • Identify opportunities to upsell products and services
  • To keep up to date with all service promotions and ensure that these are presented to the customer both clearly and accurately

What we’re looking for:

  • Friendly, professional manner
  • The ability to work on your own initiative with minimal supervision but also able to work successfully as part of a team
  • Prior experience working in the motor trade and/or customer service would be advantageous
  • Maths and English GCSE’s
  • Excellent verbal and written communication skills
  • Strong objection handling skills
  • Organised and systematic approach to work
  • Able to work under pressure
  • Flexible approach and ability to work weekends.

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 367 on the cover page. Please email your completed application to

Closing Date: 14 November 2016