Ref: 5455

Location Sydenham
Closing date 30/05/2016

Service Advisor

Tyres Sydenham

Your Role: To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Responsibilities include:

Upsell additional products to customers, such as insurance packages and branded extras

  • Ensure vehicles completed at time agreed and advising as necessary
  • Responding positively to customer telephone enquiries relating to service and repairs
  • Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
  • Liaising with service manager to ensure workshop loading suits diary bookings
  • Producing invoices for completed work and explains the content to customers
  • Ensuring service bookings and appointments are managed efficiently
  • Establishing customers drop off and collection requirements or arranging alternative transport where necessary

What we’re looking for:


  • Previous experience as a Service Advisor preferred
  • Can confidently handle conflicting demands
  • Excellent communication skills
  • Team player
  • Maths and English GCSE, grade A*-C, or equivalent
  • Systematic and organised
  • Detail orientated
  • Honest, respectful and diligent
  • Computer literate including Microsoft Office
  • Strong customer service skills and outlook
  • A full and valid UK driving licence

Full franchise and manufacturer training will be provided, as well as opportunities for career progression

Interested? Please visit www.charleshurstgroup.co.uk/careers to download the application and equalities monitoring forms, and ensure to include the reference number 5455 on the cover page. Please email your completed application to recruitment@charleshurstgroup.co.uk

Closing Date: 30TH May 2016