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Ref: 5382

Location Belfast
Closing date 29/04/2016

Service Manager

Citroen, Belfast

Job Role: To develop and manage the performance of your Service team in delivering an exceptional customer service experience while implementing plans to optimise the full profit potential of the department.

Job Responsibilities:

  • Provide guidance, training and appraisals to each of the Service team to encourage a forward thinking attitude and a Nicer culture which will help them achieve their full potential
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • Analyse local market statistics to identify opportunities within the territory
  • Establish staff levels required to deliver both CSI and budget objectives.
  • Organise departmental forecasts and reports in a clear and timely manner

What we’re looking for:

  • Previous experience as a Service Manager or Senior Service Advisor is essential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
  • Outstanding interpersonal, organisational and communication skills
  • Innovative individual willing to explore new methods of driving performance
  • Main dealer experience is essential
  • Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
  • A full valid UK Driving Licence

This role would suit an experienced Service Manager interested in a new challenge

To apply please download your application and equalities monitoring forms from ensuring to include the reference number 5382 on the cover page. Please email your completed application:

Closing Date: 29th April 2016