Ref: 333

Working hours Working Hours
Location Belfast
Salary Salary
Benefits Benefits
Closing date 28/10/2016

Aftersales Manager

Vauxhall, Belfast

Job Purpose: To manage and control all aspects of aftersales within the Service Department, maximizing efficiency, controlling costs and achieving high levels of customer satisfaction.

Your Job Duties:

  • Proactively seeks out new strategic opportunities to improve aftersales process in the business.
  • Promotes self-development and leads by example.
  • Is recognised as a coach and mentor.
  • Has a forward thinking attitude.
  • Develops individual skills and abilities to an optimum level of efficiency.
  • Able to fully understand monthly management accounts and utilises these to mentor and control the reconditioning costs protecting the profitability of the sales department – monthly spend.
  • Reviews dealership monthly performance and works with all departmental managers to identify where improvements can be made.
  • Exceeds targeted results on a regular basis.
  • Strives for excellence and quality protecting reputation.
  • Coaches others to manage customer issues and complaints from start to finish.
  • Naturally builds rapport with customers and provides excellent customer service in order to generate repeat business.
  • Works well with all department staff on a monthly basis to advise and discuss the department’s policies and progress and to obtain input and ideas from staff.
  • Plans ahead to maximise personal effectiveness and opportunities.
  • Develops action plans to achieve departmental performance against budget, identifies shortfalls and plans to address those shortfalls / process driven.
  • Proactively looks for areas where continuous improvements can be made.
  • Ensures quality checks are completed to measure levels of customer satisfaction.
  • Creates value added relationships across role and business.
  • Provides coaching support to colleagues.
  • Fosters collaboration and sharing knowledge.
  • Seeks, explores and implements alternative agreed work practises and procedures.
  • Makes decisions and drives action plans despite frequent or significant barriers.

Your Skills, Attributes, and Experience:

  • Previous motor trade experience required
  • Previous experience as a Service Manager desirable
  • Strong understanding of and experience within Aftersales and/or Service Department
  • Computer Literate, including Microsoft Office Excel and Word
  • Confident communication skills
  • Continually looks for opportunities to improve departmental and individual performance
  • Customer focussed with a natural rapport with clients
  • Must have a full and valid UK driving License

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 333 on the cover page. Please email your completed application to

Closing Date: 28th October 2016