Ref: 333

Working hours Working Hours
Location Belfast
Salary Salary
Benefits Benefits
Closing date 28/10/2016


Aftersales Manager

Vauxhall, Belfast

Job Purpose: To manage and control all aspects of aftersales within the Service Department, maximizing efficiency, controlling costs and achieving high levels of customer satisfaction.

Your Job Duties:

  • Proactively seeks out new strategic opportunities to improve aftersales process in the business.
  • Promotes self-development and leads by example.
  • Is recognised as a coach and mentor.
  • Has a forward thinking attitude.
  • Develops individual skills and abilities to an optimum level of efficiency.
  • Able to fully understand monthly management accounts and utilises these to mentor and control the reconditioning costs protecting the profitability of the sales department – monthly spend.
  • Reviews dealership monthly performance and works with all departmental managers to identify where improvements can be made.
  • Exceeds targeted results on a regular basis.
  • Strives for excellence and quality protecting reputation.
  • Coaches others to manage customer issues and complaints from start to finish.
  • Naturally builds rapport with customers and provides excellent customer service in order to generate repeat business.
  • Works well with all department staff on a monthly basis to advise and discuss the department’s policies and progress and to obtain input and ideas from staff.
  • Plans ahead to maximise personal effectiveness and opportunities.
  • Develops action plans to achieve departmental performance against budget, identifies shortfalls and plans to address those shortfalls / process driven.
  • Proactively looks for areas where continuous improvements can be made.
  • Ensures quality checks are completed to measure levels of customer satisfaction.
  • Creates value added relationships across role and business.
  • Provides coaching support to colleagues.
  • Fosters collaboration and sharing knowledge.
  • Seeks, explores and implements alternative agreed work practises and procedures.
  • Makes decisions and drives action plans despite frequent or significant barriers.

Your Skills, Attributes, and Experience:


  • Previous motor trade experience required
  • Previous experience as a Service Manager desirable
  • Strong understanding of and experience within Aftersales and/or Service Department
  • Computer Literate, including Microsoft Office Excel and Word
  • Confident communication skills
  • Continually looks for opportunities to improve departmental and individual performance
  • Customer focussed with a natural rapport with clients
  • Must have a full and valid UK driving License


Interested? Please visit www.charleshurstgroup.co.uk/careers to download the application and equalities monitoring forms, and ensure to include the reference number 333 on the cover page. Please email your completed application to chgrecruitment@lookers.co.uk

Closing Date: 28th October 2016