Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Ref: 1629

Working hours 40 Hours
Location Dundonald
Closing date 14/04/2016

Trainee Parts Advisor

Charles Hurst, Dundonald

Your Role:Through structured training and on the job learning you will be able to promote and affect sales of stock, at retail and workshop counters both over the phone and face to face.

Hours of work: 40 hours per week


Your Main Duties

After completing your training you will be able to complete the following duties to an exceptional standard:

• Ensures that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day

• Completes all administrative functions in an accurate and timely manner

• Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers

• Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon

• Communicates and logs any discrepancies of stock with the Parts Manager

• Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

What we’re looking for:

  • Committed, eager to learn and take on new responsibilities as the role evolves
  • Excellent verbal and written skills and excels in both telesales and customer facing roles
  • Demonstrates meticulous attention to detail and accurate record-keeping
  • Collaborates with colleagues to support the achievement of increased profit and sales
  • Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
  • Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
  • Computer literate, including Microsoft Office
  • 5 GCSE’s A-C
  • Capable of working on own initiative
  • A good technical understanding of motor vehicles if preferred but not essential

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 1629 on the cover page. Please email your completed application to

Closing Date: 14th April 2016