Ref: 309

Location Belfast
Closing date 21/04/2017

Trainee Service Executives – Training Academy

Charles Hurst believes any position with us isn’t just a job, it’s a career. Our mission statement “For You, For Life” extends to our staff, and we want our staff to enjoy a long and prosperous career with us. This is reflected by Charles Hurst winning the 2017 Top Employer award which demonstrates our leading edge employee conditions.

You must demonstrate our NICER values to work within the Charles Hurst Service Departments as our aim is to deliver not only outstanding customer service but an excellent employee experience. You will embark on a structured 3 month training program which will help you develop your skills and ensure a successful career with Charles Hurst. If you have a desire to sell, produce results, are committed to customer excellence and are able to build outstanding customer relationships, you could be the right person to join our Academy.

In return, you will receive an industry leading package, which includes a competitive basic salary, an initial annual holiday entitlement of 31 days (including 8 statutory days), life and critical illness cover, pension and the opportunity to earn commission and benefit from a company car after a qualifying period of time.

Job Role: As a Trainee Service Executive you must ensure that our customers experience when their car is with Charles Hurst for a service is a memorable one from start to finish! You will provide this high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner. You will also be expected to present our full range of added value services/products to our customers and work to sales targets.

  • Presentation techniques.
  • Being able to exceed productivity targets.
  • Ability to cope under pressure and be organised at all times.
  • Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and does not use excessive technical jargon.
  • Ensuring all databases are completed accurately, maintaining all customer record files and job cards on a daily basis.
  • Keeping customers up to date with changes regarding their vehicles while booking service appointments and collection times.
  • Liaising with the service manager to ensure workshop loading and time available suits diary bookings.
  • Producing invoices for completed work and explains the content to customers.

So, do you have what is takes?

  • Committed: Must be eager to learn and take on new responsibilities as the role evolves
  • Interpersonal Skills: excellent verbal and written skills and will excel in both telesales and customer facing roles.
  • Meticulous: demonstrates a high attention to detail and accurate record-keeping.
  • Team Player: works together with colleagues to support the achievement of increased profit and sales.
  • Positive Attitude: friendly but professional manner and will demonstrate integrity, discretion and objectivity

All applicants should have a full and valid UK driving licence. Previous experience of upselling products and working to targets is essential.

Interested? Please visit to download the application and equalities monitoring forms, and ensure to include the reference number 309 on the cover page. Please email your completed application to

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Closing Date: 21st April 2017