Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Driving in the Fog

Reduced visibility

There is a reason your car is equipped with fog lights. Reduced visibility makes all road users extremely vulnerable – and it must therefore be stressed that journeys should be undertaken only when necessary. Familiarising yourself with your car's front and rear fog lights is a must. However, you should never assume that these alone are enough to restore your sense of sight.

1. When travelling with fog lights active, be aware of other motorists. You should only use your fog lights in the more extreme cases of fog, so as not to dazzle other road-users. For less critical cases, dipped headlights should suffice.

2. Be aware of other road users. Fog which sits low to the ground can obscure road markings, and drivers may begin veering out of lane, or even into oncoming traffic. Reduce your speed, and pay attention for headlights in the distance.

3. Leave enough space between yourself and the vehicle in front, and reduce your speed according to the density of the fog. Always be prepared for sudden braking or unexpected hazards emerging from beyond your depth of focus. Do not attempt to follow the rear lights of the vehicle in front of you, as they themselves might leave the road accidentally.

4. Should you find yourself at a junction, with lateral vision restricted, it may help to roll down your window and listen for oncoming traffic. Remember that not all vehicles will make a revving sound – bicycles for example.