COVID-19: IMPORTANT CUSTOMER NOTICE
Nothing matters more to us than the health and wellbeing of our customers, our colleagues and their families, which is why we made the decision to temporarily close our doors to the public. We’re all having to do things a little differently and we’ve been working hard behind the scenes to change our operations in line with Government advice.
We want to play our part in the national effort to reduce the further spread of the virus. We also understand the importance of keeping drivers delivering essential goods around the country and key workers who need to be on the road in the current crisis and are critical to the COVID-19 response. Our team are working tirelessly to put the necessary arrangements in place to make sure key workers can stay mobile.
Lookers, our parent company, have identified a network of 31 nationwide service operations which we will open across the UK and Ireland where our teams of highly skilled technicians have agreed to be on hand to provide emergency service and repairs to all key workers (as specified by the Government). At Charles Hurst, we will be opening our Jaguar Land Rover workshop on Boucher Road to facilitate this work.
As our way of saying thank you to the people working on the front line - those in the NHS and other health and social care workers - we will provide labour free of charge and will only charge for parts at cost.
Every precaution will be taken to look after and protect our colleagues and customers at any site that will be open. In particular, social distancing will be maintained at all sites, there will be regular and enhanced deep cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products.
In addition, our customer service team are on hand to take enquiries, future service bookings and reserve new and used vehicles. We will deliver or collect your vehicle as soon as it's safe to do so.
To make an enquiry or find out more, get in touch via telephone, email or live chat. For any key workers who need to arrange an appointment with our team, please call us on 02890381721 or email bdcnisupport@charleshurstgroup.co.uk
Keep an eye on our website and social channels for further updates.
Until then, stay safe and keep looking out for each other.
Thank you for your support.
Charles Hurst Group
