COVID-19: IMPORTANT CUSTOMER NOTICE

Nothing matters more to us than the health and wellbeing of our customers, our colleagues and their families, which is why we made the decision to temporarily close our doors to the public. We’re all having to do things a little differently and we’ve been working hard behind the scenes to change our operations in line with Government advice. 

We want to play our part in the national effort to reduce the further spread of the virus. We also understand the importance of keeping drivers delivering essential goods around the country and key workers who need to be on the road in the current crisis and are critical to the COVID-19 response. Our team are working tirelessly to put the necessary arrangements in place to make sure key workers can stay mobile. 

Lookers, our parent company, have identified a network of 31 nationwide service operations which we will open across the UK and Ireland where our teams of highly skilled technicians have agreed to be on hand to provide emergency service and repairs to all key workers (as specified by the Government). At Charles Hurst, we will be opening our Jaguar Land Rover workshop on Boucher Road to facilitate this work.

As our way of saying thank you to the people working on the front line - those in the NHS and other health and social care workers - we will provide labour free of charge and will only charge for parts at cost.  

Every precaution will be taken to look after and protect our colleagues and customers at any site that will be open. In particular, social distancing will be maintained at all sites, there will be regular and enhanced deep cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products. 

In addition, our customer service team are on hand to take enquiries, future service bookings and reserve new and used vehicles. We will deliver or collect your vehicle as soon as it's safe to do so. 

To make an enquiry or find out more, get in touch via telephone, email or live chat. For any key workers who need to arrange an appointment with our team, please call us on 02890381721 or email bdcnisupport@charleshurstgroup.co.uk

Keep an eye on our website and social channels for further updates. 

Until then, stay safe and keep looking out for each other.  

Thank you for your support.

Charles Hurst Group

 

FAQ's

Although our showrooms remain closed our we are still here to help and have a remote working customer service team ready to answer any queries you may have. Please get in touch however suits you best, whether that is Phone, Email or Livechat.

If your finance agreement is coming to an end, there will be a number of options for you to consider. Some finance lenders will facilitate extending the finance agreement or re-financing your final payment. Please contact our team and they will be happy to put you in touch with the relevant finance house.

A number of finance lenders have offered deferred payment options and payment holidays. We encourage you to get in touch with our team, we can put you in touch with the relevant finance lender who can discuss which options might be available to you during this time.

The Northern Ireland Government have closed all the test centres in Northern Ireland due to the ongoing pandemic until the 22nd June 2020. In the meantime you can apply for your MOT test as normal, which can be done online at www.nidirect.gov.uk.  Following this you will be supplied with a 3 month extension notice, further details are available at www.nidirect.gov.uk.

We are working on a solution for you to purchase a vehicle fully online without the need to visit our dealerships. We are also happy to take your enquiry and have a remote working customer service team who can reserve a vehicle for you should you require. However our number one priority and focus remains the health and safety of our employees, our customers and their families.

We’re not currently offering test drives or deliveries in line with our commitment to safeguard the health of our employees, customers, and their families. However, if you are interested in a vehicle we’re able to offer video walkarounds or additional photography on request.

To enquire about payment holidays you would need to contact your lender who can discuss which options might be available to you during this time., you can find the required details on your paperwork but feel free to contact us if you can’t find the details

All manufactures at this time have advised that they will review any warranty claim on a case by case basis. For the foreseeable future, they intend to take a flexible and sympathetic approach to any warranty issues.

Our telephone lines will be open 10am - 4pm (Monday – Friday), please contact us then and you will be referred to a member of our parts team for assistance

At this time we are not taking bookings however if you email aftersales@charleshurstgroup.co.uk with your full name, registration number and contact number, our team will contact you to arrange an appointment when re open, your plan will be extended during this time until we reopen.

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