Charles Hurst Land Rover Belfast has been awarded the coveted title of Land Rover Aftersales Retailer of the Year 2017 after consistently exceeding customer expectations.
The Charles Hurst Boucher Road dealership was singled out by Jaguar Land Rover UK for its skilled expertise and commitment to providing an exceptional customer experience.
The award comes at a key time in Charles Hurst Land Rover’s history as it approaches the final phase of the build of its brand new £8m Jaguar Land Rover showroom, which is expected to open in a matter of weeks.
Its design is in keeping with Jaguar Land Rover’s dual brand ‘Arch’ concept that is currently being rolled out globally.The retail unit will be split into two main areas; a luxurious showroom for both brands and an aftersales area that will feature an innovative new high-tech drive-in service centre. This will be the first Jaguar Land Rover dual brand retail unit in Northern Ireland and will sit alongside Charles Hurst's main motor trade retail site on the Boucher Road, which hosts more than a dozen franchises.
Maintaining strong customer relationships through its aftersales expertise has been a focus for Charles Hurst Land Rover Belfast as it looks to make a seamless move to its new home.
Andrew Gilmore, Charles Hurst Group Aftersales Director, said: “We are immensely proud of the entire aftersales team at Charles Hurst Land Rover. It was a great team effort and we couldn’t have done it without everyone involved, that includes our customer focused service advisors, manufacturer trained technicians, service support advisors, parts advisors, valet parkers and drivers.
“A special mention also goes to our Aftersales Manager Glenn McCartney and Parts Manager David Cockfield, who have supported their team effectively to lead them to this fantastic achievement”
Charles Hurst Group Operations Director, Colin McNab, said: “The new showroom at Boucher Road, Belfast, will provide our customers with a first-rate premium sales and aftercare experience, which not only fully reflects the groundbreaking design, passion and inspiration of Jaguar Land Rover, but which will also push boundaries and challenge perceptions.”
Photo 1: (L-R: Andrew West, Jaguar Land Rover Customer Service Director; Andrew Gilmore, Charles Hurst Group Aftersales Director; Glenn McCartney, Charles Hurst Jaguar Land Rover Aftersales Manager)
Photo 2: (L-R: David Cockfield, Charles Hurst Jaguar Land Rover Parts Manager; Glenn McCartney, Charles Hurst Jaguar Land Rover Aftersales Manager; Ken Surgenor, Chairman of Charles Hurst Group; Andrew West, Jaguar Land Rover Customer Service Director; Colin McNab, Charles Hurst Operations Director; Andrew Gilmore, Charles Hurst Group Aftersales Director; Jeff McCartney, Charles Hurst Group Sales Director; Paul Herriot, Charles Hurst Land Rover Used Car Sales Manager; Stephen Surgenor, Charles Hurst Land Rover General Sales Manager )