FAQs from the Motability Scheme

Vehicle handovers can go ahead in line with the latest government Covid-19 safety guidelines alongside our own Safe System provided you are comfortable to do so.  We can also arrange for home delivery by request.

If you are not comfortable or able to complete handover in line with the current guidance, please get in touch with us to make alternative arrangements, or with a view to complete handovers at another date.

Yes, you can still complete an application remotely - please see the following guidance from Motability

If you plan to leave the Scheme at the end of your lease, please contact Motability on 0300 456 4566 so they can discuss arrangements.

If you have already placed an application the price you agreed with the dealership will be the price you pay when the car is able to be delivered.

Your lease includes insurance for up to three named drivers, these can be family, friends or carers. If you urgently need to add a new driver, please call RSAM on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to the insurance straight away.

If you need help or advice, please contact our team who are using the contact forms available on our website.

If your lease is due to end before your reassessment, please contact Motability so they can apply a lease extension for you. The Department for Work and Pensions (DWP) have confirmed that they will continue to pay allowances where they have had to delay assessments.

If your lease is due to expire and you are unable to return to the UK, please contact Motability so they can apply a lease extension.

Our team can be contact between 9-5pm Monday to Friday and 9-3pm Saturday. You can also use our live chat service or online enquiry form

If you are not quite ready to choose a new vehicle you do not need to do anything further at this stage. If we do not hear from you and you do not place an application for a new vehicle, we will automatically extend your lease for six months. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period.

If you have already had your lease extended during lockdown, please contact us so we can apply a further lease extension for you.

Where customers have had leases automatically extended, we are paying the Good Condition Bonus (GCB) on the original lease end date for your car.