FAQs from the Motability Scheme

As a valued customer, we know you are going through a time of great uncertainty and worry. Keeping you mobile is our utmost priority. Following the Government’s latest announcement instructing the closure of dealerships, Motability will automatically apply a six month lease extension to customers who are approaching the end of their lease. There is no need to contact us, as Motability will automatically extend your lease and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period.

Following the Government’s latest announcement, our network of dealerships has been forced to temporarily close to protect the health of our employees and local community. If you are currently already a customer with a car on the Scheme your lease will automatically be extended for a further six months and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. If Government advice changes and our dealerships re-open earlier than this, then you can contact us at this time to arrange an earlier handover.

If you are not currently a customer on the Scheme and are waiting for your first car to be delivered, unfortunately this will now be delayed until the dealerships are able to open again. We appreciate that this might be difficult for you, however we are not able to hand over any new cars at this time. Unfortunately we are not able to arrange for any cars to be delivered either.

Unfortunately due to the Government advice, Motability are unable to take applications for a new car at this time. We hope that you are able to stay mobile using your existing method of transport during this time and hope that we can welcome you as a customer later in the year.

If you plan to leave the Scheme at the end of your lease, please contact Motability on 0300 456 4566 so they can discuss arrangements.

Motability are planning to pay the Good Condition Bonus on the original lease end date for your car. However, they are currently working to make this process possible remotely. This may mean that your cheque may take a little longer than it otherwise would. Please do not contact Motability, unless it is at least two months after your Good Condition Bonus was due and you have still not received your cheque.

If you have already placed an application the price you agreed with the dealership will be the price you pay when the car is able to be delivered.

As we are unable to accept any orders, some of the latest prices for the Motability Scheme have not been launched as usual. We are monitoring the situation and will advise when this changes.

Your lease includes insurance for up to three named drivers, these can be family, friends or carers. If you urgently need to add a new driver, please call RSAM on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to the insurance straight away.

The Government have announced that any MOT’s due to expire after Monday 30 March will have an automatic six-month extension, so once our dealerships have reopened, we will contact you to book this in.

Non-essential service, maintenance and repairs are currently cancelled while we are temporarily closed. If you need help or advice, please contact our team who are working remotely using the contact forms available on our website.

If your lease is due to end before your reassessment, please contact Motability so they can apply a lease extension for you. The Department for Work and Pensions (DWP) have confirmed that they will continue to pay allowances where they have had to delay assessments.

If your lease is due to expire and you are unable to return to the UK, please contact Motability so they can apply a lease extension.

Our customer service team are working remotely and can be contact during the day online. Please use our live chat service or online enquiry form.