ROADSIDE ASSISTANCE
If you're in an unsafe situation, please call the local emergency number (999) immediately.
If you're not in danger, Lotus Roadside Assistance is here to help you out.
CALL 0800 279 79 79
CALL +44 1603 370023 IF OUTSIDE THE UK
THE NEXT STEPS
If you can’t drive further, please follow these steps for your safety.
01
Leave your wheels pointing to the side of the road, if possible.
02
Put your hazard lights on.
03
Wear a reflective vest when you are on or near to the road.
04
Place a warning triangle at least 45 metres (147 feet) from your vehicle on flat ground where it is clearly visible to other drivers.
05
Follow local safety rules at all times.
WHILE WAITING FOR HELP
If the incident occurs on a highway or a high-speed road, please exit your vehicle and wait in a safe location for the Lotus Roadside Assistance team to arrive.
Make sure any passengers get out of the car and stand behind the hard shoulder.
In case there is no hard shoulder, the safest place to stand is diagonally behind the passenger side of your car.
WHAT HAPPENS NEXT?
Within 60 minutes to 2 hours
We come to you. After your call we will come to help you. We will try and fix your car on the spot. If we’re unable to fix it at the roadside, we will transport it to an authorised Lotus repair centre.
Within 60 minutes to 2 hours
We arrange transportation. We will organize a taxi or reimburse the costs of the taxi, public transport or plane ticket so you can continue your journey or transfer to a replacement vehicle.
Within 2-6 hours
Get a replacement vehicle. If necessary, we will arrange a replacement vehicle so you can continue your journey.
Within 1 day
Enjoy hotel accommodation. When needed, Lotus Cars will organise hotel accommodation for up to two nights.
Within 1-5 days
Your car gets repaired. The authorised Lotus repair shop will repair your car as quickly as possible. If your car cannot be repaired within five business days, it will be transported back to your home dealer.
WE'VE GOT YOUR BACK
Click to read the Lotus Roadside Assistance terms and conditions.
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