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My initial phone call/ enquiry was a general one with regards to hybrid cars. I was very impressed by the information given by Dean. He followed this up by a video of a Yaris, during which he pointed out the features which I'd asked about, but I needed a larger vehicle. About 3 weeks later I saw a Hybrid Auris on Charles Hurst website. I phoned and asked for Dean as I had confidence that he would help me, as indeed he did. I also met Steven McGowan. Dean had remembered initial conversation with him, and without me asking, he mentioned the features of the car which I'd previously asked about. Both Dean and Steven went 'the 2nd mile' for me; they stayed late to facilitate my visit, and did not make me feel rushed into making a decision. I will always remember their courtesy, professionalism, clear explanations, exemplary manners, (and the light-hearted moments of banter which definitely helped!). I felt that I as a customer was very valued. I bought the car! During the handover procedure, Dean was extremely helpful; he took time to pair my phone to the car's bluetooth, and also found my favourite radio stations, and showed me things I needed to know about the hybrid vehicle. The car itself was very well presented, and a bag of cleaning items was supplied, for which I was very grateful. (And I will hopefully use them!) Following the collection of my car, Dean phoned to ask how I was getting on and again made me feel that I was a valued customer. I would highly recommend the team at Charles Hurst Toyota Newtownabbey. The coffee was good too! A very big thank you to you all!!!!

Couldn't say a bad word about ashling mccrory! She helped us straight away get a car that was right for us we told her the problems we were having getting on so dealt with that first so we didn't get our hopes up on a car we love to then finding the perfect one for us.. customer service was 110% would most definitely recommend to seeing her thank you ashling

Excellent.,Nichola McDonell great help.explsining system,cars and benefits.

First class service from Kerian and Jason very happy with my purchase even received follow up phone call.

Caitlin was super efficient, incredibly friendly and empathetic to the costs.

Absolutely brilliant, helped me with a stuck rear door.

Excellent and superb sales, can get a lot of information and no problems for viewing any car, Sharon Kelly was with me from very first time I’ve been there, she’s very helpful and caring about my needs and experience! Highly recommend it!

I have made many motorcycle purchases from Hursts and I have always received very good machines both new and 2nd hand alike. I can’t fault their attention to detail and top notch customer service.

Easy to use,good friendly service. James Clarke was very helpful and easy to talk to. Would recommend.

Everyone is so nice n helpful.