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Cormac was incredibly helpful and patient throughout the entire process. He took the time to answer all our questions and made sure we were comfortable with our decision. Excellent service—highly recommend

I'm very happy with the customer service in Nissan on boucher Road I have had accident and when I called to see Brendan he was very very helpful, he got ne in car within 3 weeks I was absolutely delighted as I had courtesy car out and was on edge and couldn't settle, but Brendan went above and beyond to accommodate me and my needs, I would definitely recommend him. Oh and the coffee outta machine was unreal and the lady on reception was extremely helpful, I didn't get her name.

Had an excellent experience with Toyota Dundonald. Dina and staff were so friendly and welcoming, they made ordering my car so easy and I didn’t have to wait long on the car coming. Collection was made easy with Dina handling everything and explaining all about how my new car operates, couldn’t ask for better service. Thank you Dina. Love my new Yaris Cross.

Excellent service Very helpful pleasant staff

The sales team in Vauxhall Belfast were absolutely fantastic in the purchase of my new car. Everything went smoothly from purchase to handover!

I would recommend Charles Hurst Used Direct Dundonald. Good service and easy to deal with. Stellios the young sales man very helpful and even checked out insurance for me. I will be back in the near future if i decide to change again.

Dina I am sorry I have not been in touch sooner. I just wanted to thank you for all your excellent help in getting my friend Robin sorted with a vehicle for his son. From minute one you were professional and courteous and all I asked from you was carried out promptly. I have spoken to Robin a length and we both agreed the vehicle was the correct vehicle and you did not give him the hard sell. Thank you again Thomas

I dealt with Errin at boucher road she was absoloutely brilliant to work with she was so friendly and knowledgeable and knew exactly what we wanted, couldn't rate her any higher

The car had been working perfectly before going in for its service on 7th March. When I went to collect the car at the end of the day following the service, the engine management light came on as soon as the engine was switched on and would not go off. The engine was also misfiring badly and was making a ticking noise. I took the car back immediately to the service centre, only to be told that these issues were likely there prior to the service but had been intermittent, despite the fact that I had never had this issue in 9 months of owning the car prior to this service. They advised me to take the car home and bring it back later for diagnostics, which was completely inappropriate given the issues were due to an improperly conducted service at Charles Hurst. They eventually agreed to keep the car and “repair” it on Monday 10th March. When I went to collect it on the 10th March, I was told by the service advisor that the engine management light had gone off miraculously all on its own and that they had not done anything to the car on Monday. When I got into the car, the engine management light had indeed gone off and it was no longer misfiring, but the ticking noise was still there. I pointed this out to the service advisor, who agreed to send out a mechanic to test drive the car with me. Firstly, he contradicted what the service advisor had said with regard to not having done any work on the car on Monday. He advised me that he had to remove the spark plugs that had been fitted by Charles Hurst on Friday and refit them, as they were not correctly fitted on Friday. He also confirmed that he could hear the ticking noise, but said that they sometimes hear a similar noise following engine oil change in diesels. I pointed out that my car was a petrol, and he said that it may be that this also applies to petrol cars. He felt that the noise should go away in a few days. I was dubious about this, but Charles Hurst would not take another look at the car in their workshop, so I was forced to take a defective car home. The car continues to make that ticking noise to this day and the engine is vibrating more than it was prior to the service. The treatment I was subjected to by Charles Hurst Jaguar was disgraceful. The fact that they were trying to imply that the problem was there prior to the service, despite the fact that it was clearly caused by their incompetence, was unacceptable. The fact that they wanted me to take the car home on Friday with the engine management light on was at best negligent and at worst dangerous. The fact that their service advisor lied to me on Monday and claimed that the car had miraculously fixed itself with regard to the misfiring, just so as not to admit to incompetence on their part, was unprofessional. The fact that they fobbed me off on the Monday and refused to fix the ticking noise that they caused and put it down to something that was completely implausible was atrocious. Charles Hurst Jaguar are incompetent and dishonest, and have ruined a previously perfectly good car.

I picked a Nissan car as my son's mobility car & Brendan was very helpful throughout - & patient as there was an issue with DLA. Received the car within 2 weeks so everything was very smooth & straightforward.