Our complimentary accident aftercare service DriveAssist is available to all our customers who have an accident that was not their fault.

You can get in touch with our DriveAssist team by email at DriveAssist@charleshurstgroup.co.uk or call 03332 075 799 
To find out more about it's benefits click here

 

How can Charles Hurst DriveAssist help you?

  • Recover your vehicle

    If your vehicle is not driveable, we will arrange to have it recovered and moved to an appropriate location until it can be repaired.

  • Get you back on the road

    Whilst your vehicle is being repaired, we will provide you with a comparable vehicle to your own.

  • Organise repairs

    Most people do not realise that they have the right to choose who repairs their vehicle when they have a non-fault accident. Our service ensures that repairs are performed by trained technicians, using approved repair methods and manufacturer approved parts. Our team will also monitor the repairs of your vehicle, keeping you fully updated throughout the process.

  • Manage the process

    Our team will co-ordinate the repairs and liaise with your insurance company and the third-party insurer to take away the stress and inconvenience.  We will also handle any uninsured losses and any personal injury claim for you saving you the hassle of pursuing it yourself.


Call Charles Hurst DriveAssist Accident Aftercare team on: 03332 075 799

Cosmetic Repairs?

At Charles Hurst we also offer a comprehensive Cosmetic Repair service if you've bumped your car, so you can be back on the road in no time.

What's involved in Cosmetic Repair?

  • Repairing large or small dents.
  • Polish out minor scratches.
  • Mend minor damage to your alloy wheels
  • Replace panels like bumpers or wings if the damage can't be repaired

 

Getting you back on the road

At Charles Hurst, we know how stressful it can be to arrange repairs for your vehicle after being involved in an accident.

That's why our accident repair centres are dedicated to doing everything they can to make the process completely hassle-free and help you get back on the road quickly. 

Whether it's a minor scratch or a major bodywork repair, our centres have the personnel, latest technology, and expertise to get your car on the road after an accident. Many of our accident repair centres are manufacturer-approved and our highly-skilled teams work hard to return your car to a high standard. Get in touch with your nearest centre to find out more about accident repair by clicking the button below.

Accident Management Frequently Asked Questions

After a car accident, prioritise everyone's safety by moving to a safe location, if possible. Call emergency services if necessary. Exchange insurance and contact information with the other party involved. Gather evidence, such as photos of the accident scene and damages. Report the incident to the police if required. Call DriveAssist 03332 075 799 and we will guide you through the claims process.

Whilst guiding you through, the sometimes-complicated claims process, our DriveAssist team will advise it is general practice to inform your insurance company of an accident and in many cases will be for information purposes only.

Making a claim for an accident that wasn't your fault typically should not lead to an increase in your insurance premium. However, insurance premiums are influenced by various factors, and there may be exceptions. It's essential to review your policy terms and conditions or contact your insurance provider to understand the specifics of your coverage.

The time it takes to settle an insurance claim after a car accident can vary. It depends on factors such as the complexity of the claim, the extent of damages, the cooperation between parties involved, and the efficiency of the insurance company. In some cases, simple claims can be resolved within weeks, while more complex cases may take longer. It's best to contact your insurance provider for an estimate of the claim processing time.

Yes! It’s a common misconception that your car insurer has to authorise which repair centre your car is sent to after an accident, however you actually have a legal right to choose who repairs your car.

You’re protected by the Motor Vehicle Block Exemption Regulation, enabling you to choose your own repairer if you wish to.

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