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Accident & Repair

Should you have an accident, our Accident Care team are on hand to help arrange repairs and offer expert support throughout the claims process. Our Accredited Technicians use Toyota Genuine Parts & Paints to help get your Toyota back on the road.

At Charles Hurst, we are with you every step of the journey – even after you drive your car away! From your initial purchase through to aftersales care and support we want to be there to help with any advice or support you may need. As part of this commitment, we offer our comprehensive Accident Management service to all of our valued customers.

If you are involved in an accident, all you need to do is follow the steps below.

Keep safe

If anyone is injured or the road is blocked, dial 999 immediately. Ensure that everyone is safe, if possible and safe to do so, switch your hazard lights on, and set up your car’s warning triangles (where available) to alert other road users of the accident.

Exchange details

However small the incident may be, you need to ensure you swap full details with all relevant parties. If anyone is injured, if the road is blocked, or if someone will not provide insurance details, you must report this to the police.

Record what has happened

Always make sure you record as much information as possible about the accident (for example, you could take photos).

Contact us on 0800 246 824

Once you have completed the above, call our Toyota Accident Care team who will support you throughout the entire claim journey until you are reunited with your Toyota.

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Toyota Accident Care

We offer a free complimentary service to support Toyota drivers with after accident care. No matter the age of your Toyota. Call our experts on 0800 246 824.

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Body Repair

In the event of an accident, as a Toyota Authorised Bodyshop, we offer Toyota genuine parts, Accredited Techinicians & paint. We are able to get your Toyota back to pre-collision condition.

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Minor Damage Repair

Our Vehicle Sales Network offer Small & Medium Area Repair Technology (SMART). To help fix minor scuffs, dents and scratches while being cost and time effective. You won't need to replace the whole part and repairs should be completed within one day.

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