Accident & Repair
Should you have an accident, our Accident Care team are on hand to help arrange repairs and offer expert support throughout the claims process. Our Accredited Technicians use Toyota Genuine Parts & Paints to help get your Toyota back on the road.
At Charles Hurst, we are with you every step of the journey – even after you drive your car away! From your initial purchase through to aftersales care and support we want to be there to help with any advice or support you may need. As part of this commitment, we offer our comprehensive Accident Management service to all of our valued customers.
If you are involved in an accident, all you need to do is follow the steps below.
Keep safe
If anyone is injured or the road is blocked, dial 999 immediately. Ensure that everyone is safe, if possible and safe to do so, switch your hazard lights on, and set up your car’s warning triangles (where available) to alert other road users of the accident.
Exchange details
However small the incident may be, you need to ensure you swap full details with all relevant parties. If anyone is injured, if the road is blocked, or if someone will not provide insurance details, you must report this to the police.
Record what has happened
Always make sure you record as much information as possible about the accident (for example, you could take photos).
Once you have completed the above, call our Toyota Accident Care team who will support you throughout the entire claim journey until you are reunited with your Toyota.
