Charles Hurst CUPRA will carry out any necessary service and maintenance for your CUPRA using only genuine parts and our CUPRA trained technicians. This could boost the resale value of your car by having a full CUPRA service history.
Below are our 10 service promises:
1. APPOINTMENTS
Your appointment suits your schedule.
2. CUSTOMER GREETING
A friendly welcome when entering our service area.
3. DIAGNOSIS
We listen to what you have to say and take the time to discuss the repair options.
4. REPAIR ORDERS
Before starting any service work on your CUPRA, we’ll review the repair details with you and ask for a signature to make sure you’re happy.
5. PRICING
Our pricing policy is transparent.
6. PERFORMING SERVICE WORK
Your service will be performed on time and with accuracy.
7. MONITORING
We’ll keep you informed regarding repair progress and any changes in timing.
8. FINAL INSPECTION
After servicing, the repair is crosschecked and quality controlled to ensure that all work has been completed.
9. VEHICLE COLLECTION
When you arrive to pick up your CUPRA, we’ll explain the repair details and answer any questions you may have.
10. FOLLOW-UP
Don’t be surprised if you receive a call from us a few days after picking up your vehicle. Your feedback contributes to our commitment to continuous service improvement.
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